Privacy Policy

Introduction

Sorbar ("we," "us," or "our") is a professional laminated flexible packaging manufacturer based in Dongguan, Guangdong, China. We respect the privacy of every visitor, customer, and business partner who interacts with our website and services. This Privacy Policy describes what information we collect, why we collect it, and how we use, share, and protect it when you engage with Sorbar through our website, email, WhatsApp, or other communication channels.

Information We Collect

We may collect the following categories of information when you interact with Sorbar:

• Contact information -- name, company name, email address, phone number, and WhatsApp number provided when requesting a quote or samples.
• Business information -- product specifications, target packaging volumes, and artwork files shared for quotation or production purposes.
• Website usage data -- pages visited, browser type, device information, and general location, collected automatically through standard web analytics tools.
• Communication records -- correspondence sent via email, WhatsApp, or contact forms, retained for order tracking and customer support.

How We Use Information

Sorbar uses the information we collect strictly for legitimate business purposes, including to:

• Respond to quotation requests and provide accurate pricing, material, and lead time information.
• Coordinate sampling, production, quality inspection, and shipment of custom packaging orders.
• Communicate updates regarding your inquiry, order status, or account with Sorbar.
• Improve our website, products, and customer service based on usage patterns and feedback.
• Comply with applicable legal, tax, and export documentation requirements.

Data Sharing & Disclosure

Sorbar does not sell or rent your personal information to third parties. We may share information only in the following circumstances:

• With logistics partners and freight forwarders to arrange shipment of ordered packaging products.
• With payment processors necessary to complete transactions.
• With regulatory or customs authorities when required for export compliance.
• With service providers who support our website or communication systems, under confidentiality obligations.

Cookies & Tracking

Our website may use cookies and similar technologies to understand how visitors use our site and to improve browsing experience. You can adjust your browser settings to refuse cookies; however, some website features may not function properly without them.

Data Security

We implement reasonable administrative and technical safeguards to protect the information you share with us, including secure storage of customer files and restricted internal access to sensitive business data. While no system can guarantee absolute security, we continuously review our practices to reduce risk.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, please contact us using the details provided below, and we will respond within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party sites, such as social media platforms. Sorbar is not responsible for the privacy practices or content of these external sites, and we encourage you to review their respective privacy policies.

Children's Privacy

Sorbar's website and services are intended for B2B business use and are not directed toward children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.