Help Center
Frequently Asked Questions
Straight answers to the questions B2B buyers ask before ordering custom flexible packaging from Sorbar: formats and customization, MOQ and lead time, samples, artwork, quality and compliance, payment and shipping. Can't find your question? We reply within 24 hours.
About Sorbar
About Sorbar Packaging
Who we are, where we are and how to reach us.
Who is Sorbar Packaging?
Are you a factory or a trading company?
Which markets do you export to?
Which industries do you work with?
Can I visit your factory?
How quickly will you reply to my inquiry?
Choosing & Customizing
Choosing a Format and Customizing It
Formats, sizes, materials, closures and finishes.
How do I choose the right packaging format for my product?
What is the difference between a stand-up pouch, a flat bottom bag and a side gusset bag?
How do I find the right pouch size?
Which materials do you use?
Which closures and accessories can be added?
Which surface finishes are available?
Do you provide a free design template?
MOQ, Lead Time & Samples
MOQ, Lead Time and Samples
Order quantities, production time and sampling.
What is your minimum order quantity (MOQ)?
Does the MOQ apply per design or per order?
How long does production take?
Can I get samples? Are they free?
Can I test my product in the pouches before placing an order?
Can you handle both small trial orders and large-volume production?
What information do you need for a quotation?
Artwork & Printing
Artwork and Printing
Printing methods, file preparation and colour.
Should I choose digital or gravure printing?
Which artwork file formats do you accept?
How much bleed and safe area do I need?
Do you print CMYK and Pantone colours?
How do you keep colours consistent between batches?
Can I approve a proof before production?
Quality, Payment & Shipping
Quality, Compliance, Payment and Shipping
Testing, documentation, payment, trade terms and delivery.
How do you control quality?
Is your packaging food-safe? Do you have FDA certification?
Can you provide FSC, FDA or PPWR documents for gift boxes?
Which payment methods do you accept?
Which trade terms (Incoterms) do you offer?
How do you ship orders?
Still Have Questions?
Ask our packaging team directly
Share your product, fill weight, target market, order quantity and preferred dimensions. We will reply with a tailored recommendation and quotation within 24 hours.